FAQ

This FAQ applies to purchases made on glamfithub.com, operated by LTAZURADE PTE.LTD..

ORDERING

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to:

  • Faster checkout
  • Track your order status
  • View order history
  • Receive updates on new products and promotions

What if I forgot my password?

Click “Lost password?” on the login page and follow the instructions to reset your password.

What if I entered the wrong email address?

Please contact us at service@glamfithub.com as soon as possible.

We can update your:

  • Email address
  • Name
  • Shipping address (before processing only)

Once an order has been processed, changes may no longer be possible.

Are there any exchange rates?

All transactions are processed in USD (United States Dollars).

If your payment method uses another currency, your bank or card issuer will apply the applicable exchange rate and fees.

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express

We do not accept:

  • Cash on delivery
  • Bank transfers
  • Checks or money orders

How secure is my online order?

All payments are processed through secure SSL encryption.

  • Your payment details are encrypted
  • We do not store your credit card information on our servers

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us immediately.

  • Orders already processed or shipped cannot be canceled
  • Cancellation requests may be subject to processing fees (if applicable)

How do I enter my shipping address correctly?

Please enter your shipping details in English characters only to avoid delivery issues.

Can I change my shipping address after placing an order?

Shipping addresses cannot be changed once the order has been processed or shipped.

Can I use multiple discount codes?

Discount codes cannot be combined unless explicitly stated.

What if I have missing items in my order?

Please contact us within 24 hours of delivery with your order number and photos (if applicable).

SHIPPING & DELIVERY

When will my order be processed?

Orders are processed within 2–3 business days (Monday–Friday).

Orders are not processed on weekends or public holidays.

Where are orders shipped from?

Orders are shipped from our international warehouse.

When will my order arrive?

Delivery time depends on the selected shipping method.

  • Tracking information is typically available within 24–48 hours after shipment

Please note:

  • Delivery times are estimates only
  • Delays may occur due to customs or external factors beyond our control

How can I track my order?

Once your order has shipped, you will receive a tracking number via email.

RETURNS & REFUNDS

How do I return an item?

To request a return, please contact us within 7 days of receiving your order at:

📧 service@glamfithub.com

Include:

  • Your order number
  • Reason for return

Returns must meet our Returns Policy conditions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

What if I received a defective or incorrect item?

Please contact us within 7 days of delivery and provide:

  • Order number
  • Photos or videos of the issue

We will arrange a replacement or refund where applicable.

How long does the return process take?

Returns are processed within 14 business days after we receive the item.

When will I receive my refund?

Refunds will be issued to your original payment method.

  • Processing time: 7–14 business days
  • Timing depends on your bank or card issuer

If you have not received your refund, please contact your bank first.