Return Policy
RETURNS & REFUNDS POLICY
This Returns & Refunds Policy applies to purchases made through glamfithub.com and is operated by LTAZURADE PTE.LTD.
1. Returns
To initiate a return, please contact us at service@glamfithub.com with your order number.
Return instructions and the return address will be provided by our customer support team.
Unauthorized returns will not be accepted.
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
2. Return Eligibility
You may request a return if:
- You contact us within 7 days of receiving your order
- The item meets all return conditions listed below
We recommend completing all return requests within 30 days of delivery.
If you receive an item that is missing, incorrect, or damaged, please notify us within 24 hours of delivery and provide clear photo or video evidence.
3. Conditions for Returns
Returned items must:
- Be unused and in original condition
- Be returned in original packaging
- Include all accessories, manuals, and documentation
- We do not accept returns if items show:
- Signs of use, damage, stains, or alteration
- Broken seals or removed protective films
Custom or personalized items are non-returnable and non-refundable.
We reserve the right to reject any return that does not meet these conditions.
4. Non-Returnable Items
The following items are not eligible for return:
- Items not purchased directly from our website
- Items damaged due to misuse or improper handling
- Incorrect purchases made by the customer
- Returns without proof of purchase
5. Defective, Incorrect, or Damaged Items
If you receive a defective, incorrect, or damaged item, please contact us with:
- Order number
- Proof of purchase
- Photos or videos of the issue
- Full shipping address
- Contact phone number
We may request additional documentation to process your claim.
For confirmed issues, we will offer a replacement or full refund (including shipping fees, where applicable).
6. Return Processing Time
Please allow up to 14 business days after we receive your returned item for processing.
Once processed, you will receive a confirmation email.
7. Refunds
All refunds will be issued to the original payment method and processed in USD (United States Dollars).
- Processing time: up to 14 business days (depending on your bank or card issuer)
- If you have not received your refund, please contact your payment provider first
For non-defective returns, original shipping and handling fees are non-refundable.
8. Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
- Orders that have already been processed or shipped cannot be canceled
⚠️ Important:
Cancellation fees may apply to cover payment processing and administrative costs.
The exact fee (if applicable) will be communicated at the time of request.
9. Shipping Policy (Untracked Shipping)
Customers who select Free Shipping (Untracked) acknowledge:
- Tracking information is not available
- Delivery times are estimates only and not guaranteed
If your order is not delivered within 60 days, please contact us. We will investigate and provide a suitable resolution, which may include a replacement or refund.
📌 Recommendation:
For orders over $75 USD, we strongly recommend selecting tracked shipping for better delivery visibility.
10. Right of Withdrawal (EU Customers Only)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.
- The withdrawal period expires 14 days after delivery
- To exercise this right, contact us at service@glamfithub.com before the deadline
Refunds will be issued within 14 days after we receive the returned goods.
11. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of Singapore.
12. Contact Us
For any questions regarding returns, refunds, or order changes: